Miller Electric Privacy Policy

Miller Electric Mfg. Co. ("Miller Electric", “we” or “us”) respects your personal privacy and strives to comply with applicable U.S., Canadian, and European laws relating to privacy and the protection of personal information. This privacy policy ("Privacy Policy") describes how we use the personal information that we collect on this website ("Web Site"). This Privacy Policy applies only to the Web Site, not to any other Miller Electric, Illinois Tool Works Inc., or third party web sites that may be accessible or linked to from here. After reading this Privacy Policy, you will know:

  1. What information (including personal information) Miller Electric collects from you
  2. How Miller Electric uses your personal information (including sharing it with third parties)
  3. Choices you have about how Miller Electric uses your personal information
  4. How Miller Electric keeps your personal information secure
  5. Linking to third party websites
  6. What Miller Electric does about minors visiting this Web Site
  7. How you can access your personal information and contact Miller Electric

We are Miller Electric Mfg. Co., with headquarters at 1635 W. Spencer St., Appleton, Wisconsin 54914. We manufacture arc welding and cutting equipment designed for manufacturing, fabrication, construction, aviation, motorsports, education, agriculture and marine applications. Miller Electric is wholly owned by Illinois Tool Works Inc. Under the applicable data protection laws, Miller Electric is responsible for the collection and use of your personal information.

Please be sure to carefully read this Privacy Policy before using this Web Site or submitting information to us, whether through the Web Site or through your use of Miller Electric welding products (see the section1. What information (including personal information) Miller Electric collects from you below for an explanation of how information is captured through our welding products).

By (a) using any part of this Web Site; or (b) submitting information via this Web Site or your use of Miller Electric welding products, we assume that you agree to the collection, use and disclosure of your personal information by Miller Electric for the purposes described in this Privacy Policy and as permitted or required by law.

This Privacy Policy may change from time to time. You can see when this Privacy Policy was last revised by referring to the "LAST UPDATED" note at the bottom of this Privacy Policy. Please check this area of the Web Site periodically for updates to this Privacy Policy. Any changes to our Privacy Policy will take effect from the time we post the revised Privacy Policy on the Web Site. However, if we make any significant changes to our Privacy Policy which lower the protection of the personal information that we hold about you, we will notify you and such changes will only take effect if you explicitly consent to the changes. If you continue using this Web Site, we assume you are satisfied with the Privacy Policy and any changes we may make to it. If you have any questions about this Privacy Policy or do not agree with it, please contact us at or at 920-734-9821 before using this Web Site. Our Terms of Use explain the terms on which you are allowed to use this Web Site which provides a gateway to our products and services, as well as lots of other useful information about Miller Electric.


1. What information (including personal information) Miller Electric collects from you

In general, you can use the Web Site without giving us any personal information, (i.e. any information that identifies you). However, please bear in mind that we may still collect anonymous information from you (please see the section below on “Passive Information Collection”).

Active Information Collection. Like many other web sites, we actively collect information from our visitors both by asking specific questions on this Web Site (e.g., during the online checkout process when you purchase our products) and by permitting you to communicate directly with us via online forums, web applications, and e-mail. Some of the information that you submit may be "personal information" under U.S., Canadian, and European privacy laws, including, information such as your name, postal address (including billing and shipping addresses), telephone number, fax number, email address, and credit and debit card information. The main reason we use this information is to provide you with access to the full functionality of the Web Site and our products and services (whether available via the Web Site or offline). We also use the information (including your contact details) for:

  1. internal record keeping;
  2. product and service development;
  3. customer service and support (including customer training)
  4. verifying the authenticity of a product we have supplied to you and entering it into our product registration database;
  5. processing credit card payments made by you when you purchase our products and services;
  6. answering your queries or complaints;
  7. market research; and
  8. sending information about our company, products and services to our customers and contacting you to learn about customer satisfaction with our products and services (as described in Section 3 of this Privacy Policy, you may opt out of receiving such communications).

If you purchase the welding products that transmits data to Miller Electric and connect the welding products to our secure network, Miller Electric will collect information from your use of Miller Electric’s welding products, including but not limited to voltage, amperage, arc-on time, productivity, operator performance, organizational performance, filler metal deposition, consumable usage, weld quality, error and event codes, power source status, data access and storage statistics, website usage analytics, and other similar statistics regarding your use of the welding products (the “Welding Data”). The Welding Data will not include personal information such as your contact details, but will include the device serial number and data regarding your personal use of our welding products. Other Web Site users or Miller Electric customers will not be able to access or view your Welding Data without your permission. The Welding Data will be used to analyze your use of Miller Electric welding products, support Miller Electric welding products, monitor welding parameters, activity, and consumables usage, diagnostic services, improve Miller Electric welding products, estimate market sizes and product use profiles, and other Miller Electric internal business purposes. Additionally, the Welding Data will be provided to you for your use in monitoring your welding productivity, quality, events and goals.

You can also register an account with us on the Web Site so that you can view and manage the welding data associated with your organization based on the welding products you have purchased with data monitoring capability.

When you register for an account, we will ask you for the following mandatory information:

  1. first and last name;
  2. company name;
  3. your full address;
  4. address type (e.g., home or business)
  5. phone number;
  6. email address;
  7. device model;
  8. device serial number;
  9. access key; and
  10. purchase date of your device

You will be asked to create a password, which is private to you. You must ensure your log-in details are kept confidential and secure. You will be responsible for any access to your account by anyone using your log-in details.

Passive Information Collection. As you navigate through this Web Site, certain information can be passively collected (that is, gathered without you actively providing the information) using various technologies and means. Like most web site operators, we track IP addresses during your visit and use cookies and may use other similar technology on this Web Site. Our system also automatically gathers information about the areas you visit on this Web Site and collects operational information about the technology you use, such as your browser, type of computer, operating systems, and Internet service providers.

We passively collect and use information to generate statistics and measure site activity in order to understand what areas of this Web Site are most popular, which areas may require improvement and what technologies our visitors are using. This information helps us to update and improve this Web Site and enhance the usefulness of customer visits. We also collect and use this information for security purposes, to detect and to block security breaches and to provide you with a safe online environment. To learn more about the cookies we use on this Web Site and what they do, please click here to read our Cookies Policy.

The data that we passively collect when you browse our Web Site does not contain any personal information. However, it is possible to create user profiles from that data under a pseudonym, although the processing of this non-personal information remains anonymous. This especially applies to monitoring device designations whereby you can rename the device on the Web Site so that the monitoring device is more easily identifiable by the user and to IP addresses which are only collected and processed in their shortened form (i.e., without the last two number blocks). We will delete this anonymous information after it is no longer necessary for carrying out analysis.

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2. How Miller Electric uses your personal information (including sharing it with third parties)

In addition to the uses described in Section 1 of this Privacy Policy, Miller Electric collects and uses your personal information to enhance the operation of this Web Site, allow you to use all of its features, provide you with the products and services that you request, fulfill other contractual obligations, contact you in response to any inquiries you make in connection with our products and services, and to comply with applicable laws and regulations and for any other purpose to which you consent. Miller Electric may share some or all of your personal information, as necessary, with agents and service providers who provide services or administer activities on our behalf, including data processing and storage, Web Site maintenance, payment processing and information technology services. Miller Electric uses contractual or other measures to restrict such agents and service providers from using your personal information in any manner which is unlawful, or other than as may be necessary to perform their services. Miller Electric may provide aggregate statistics about its customers, online traffic patterns, product usage, and related information to reputable third parties, but these statistics will not identify any individual or include any personal information.

Miller Electric will not rent, sell, or otherwise share your information with third parties for purposes unrelated to this Web Site, except as set out in this Privacy Policy or as permitted or required by law or with your consent.

We may also share your personal information with a purchaser or potential purchaser of our business and in some circumstances, we may have to disclose your personal information by law, because a court or the police or other law enforcement agency has asked us for it.

Your personal information may be stored or processed in countries other than where you are situated. Please bear in mind that the countries to which your personal information is sent may have different standards of privacy than the country in which you are situated. However, we have put in place protections to ensure that your information is safeguarded, as further described in Section 4 below. Where personal information is stored or processed outside of the country where you are based, it is subject to the laws of that foreign jurisdiction, and may be accessible to that jurisdiction’s government, courts or law enforcement or regulatory agencies.

If you are a resident of the Canadian Province of Quebec, you are hereby informed that (1) the personal information collected by Miller Electric would be considered a “file” being established by Miller Electric within the meaning of applicable legislation of that province, (2) the “object” of that file is to use such personal information as described in Section 1 above and in this Section 2, (3) the file will be created and kept by Miller Electric and/or by one or more of its affiliates, which are Illinois Tool Works Inc., Wachs Canada Ltd., Wachs Subsea, LLC, Hobart Brothers Company, Maxal International, Inc., and ITW Canada, Inc. and such file may be created and kept on its or their behalf by a service provider to Miller Electric or such affiliate(s) at 1635 W. Spencer Street, Appleton, WI 54914 and (4) only those employees of Miller Electric, such affiliate(s) and/or such service provider(s) whose job functions involve the fulfillment of the object of the file and who require your personal information in the performance of their duties will have access to your file.

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3. Choices you have about how Miller Electric uses your personal information

We strive to provide you with as many choices and as much control as possible regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

Right to withdraw consent to the collection, use and storage of your personal information. You have, at any time, the right to withdraw your consent to the future collection, use and storage of your personal information by Miller Electric. If you wish Miller Electric to stop collecting and using your personal information, please write to us at our postal address as set out above, or email us at However, please note that we may not be able to provide you with our products and services offered on our Web Site if you withdraw your consent. If you make such a request, we will delete all personal information we have collected from you up to the point at which you withdraw your consent, unless we cannot do so for legal reasons (e.g., if we have to retain the information for legal storage periods), in which case, we will still block your personal information so that we do not use it in the future.

Right to opt out of having your email and/or mailing address used for promotional purposes. You may opt out of having your e-mail and/or mailing addresses used for promotional purposes by Miller Electric. This opt out applies only for promotional material and does not apply to information provided to Miller Electric in connection with a product purchase, warranty registration, product use or service experience or other transactions. If you no longer wish to receive information or promotional materials from us by e-mail or mail you may opt out of receiving these communications by using one of the following methods:

  1. Send an email to asking to be removed from all future mailing distributions.
  2. Visit this Web Site and enter your email address in the Unsubscribe area (this applies only for opting out of e-mail communications).
  3. Follow the instructions for stopping further marketing communications from us contained in the promotional email or newsletter.

How to stop sending us Welding Data. If you wish to stop sending us Welding Data relating to your welding products, please disconnect the hardware from your welding product or disconnect your connection to our secure network. Even if you do not access or use the Web Site, your products will continue sending us Welding Data unless you take one of the steps described in the previous sentence. If you choose to stop sending us Welding Data, Miller Electric will retain the Welding Data that you have already sent us and may continue to use it as set out in this Privacy Policy and the Terms of Use.

How to Opt Out of Miller’s Use of Cookies. If you do not want us to collect data using cookies, you may set your browser to refuse cookies, or to alert you when cookies are being sent. If you do so, please note that some parts of the Web Site may then be inaccessible or not function properly. In addition, please see our Cookie Policy, which explains the circumstances under which we will disable cookies.

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4. How Miller Electric keeps your personal information secure

We work hard to protect your personal information. We have physical, technical and procedural security measures in place to protect personal information under our control against unauthorized access or disclosure, loss, misuse or destruction, including but not limited to, measures such as SSL and pre-shared key encryption for data transfer, firewalls, restricted access to data, employee training, and other methods. When you submit your payment information to subscribe to the services, we offer the use of a secure server. The secure server encrypts all personal information you input before it is transmitted to us. Only those employees who need access to your information in order to perform their duties are allowed access.

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5. Linking to third party websites

The Web Site may contain links to other web sites operated by third parties that may be of interest to you. We cannot control these third party web sites, which may collect personal information from you. We have no control over, and are not responsible for, the privacy practices or content of such web sites. When you follow a link and leave this Web Site, you do so at your own risk.

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6. What Miller Electric does about minors visiting this Web Site

This Web Site is not intended for minors. Please do not use the Web Site or submit your personal information to us if you are a minor. We will not knowingly solicit or collect personal information from Web Site visitors in this age group. We encourage parents to talk to their children about their use of the Internet and the information they disclose online.

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7. How You Can Access Your Personal Information and Contact Miller Electric

If you have any questions about this privacy statement, the practices of this Web Site, or your dealings with this Web Site, or if you wish to request access to your personal information, you can contact us, in writing, at:

Miller Electric Mfg Co
Attention: Privacy Officer

1635 W. Spencer St.
Appleton, WI 54914
Phone: 920-734-9821

You have the right under privacy laws to make a request for details of the personal information that we hold about you. If you would like a copy of the information held about you please write to us as set out above and we will provide you with the requested information, unless for legal reasons we cannot do so.

If you think any information we have about you is incorrect or incomplete, please write to us or email us as soon as possible. We will correct or update any information as soon as we can.

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Last updated September 11, 2014